Terms and Conditions

1. Price Details and Conditions

• Official Quote with an all-inclusive price based on your locations, inventory list and date will be sent by E Square Moving & Storage Representative via email.
• Quote is valid for 48 hours. After that the price might change depending on the availability, dates and inventory list changes.
• Quote price can be locked and reserved only with a 10% deposit or $50 whichever is greater.
• Deposit goes towards the final price and the rest is due 1 business day before the moving date by 5pm. Keep in mind without the remaining payment your move will not be confirmed and crew can't be assigned.
• Deposits will be paid thru our online secure payment system with any valid debit/credit card
• Deposits are refundable if the move is canceled up to 48 hours before the scheduled move date
• Rescheduling does not require a new deposit, and the date can be changed without fees up to 48 hours before the moving date. Keep in mind that the price might increase due to availability of certain dates. Please consult our sales representative for prices on different dates.
• We accept all major debit/credit cards, certified checks, money orders, and cash for the final payment
• If using cash you can pay on the day of the move once the crew arrives at your pick up location.
• Price is guaranteed based on the inventory list, locations and date. Keep in mind if more or less items on the moving date the price might change.

2. Pre-Move Confirmation and Preparation

• Make sure that all locations are approved for the move for the exact time and date you scheduled with us. If your building requires a Certificate of Insurance, have this done at least 7 days before the move.
• Keys for the new place should be in your possession at least 1 day before the move.
• Do a walk-through of your home and throw out items that you don't need anymore, there is no need to pay to move or pack items that you will end up throwing away. Moving is a good time to get rid of unnecessary stuff we collect over time. On the moving date, it will be also helpful to have those items out of the apartment, it will be easier to walk and work in a less crowded space.
• If you have any items that are staying in the apartment and are not being transported by our team please have them placed in one corner or one room and let our movers know. It will be more efficient than if they are mixed with items that you are planning to move. This will avoid unnecessary questions and confusion.
• Moving is also a good time to sell or donate furniture or items. It will save you money plus it will make more space at your new home.
• Please measure your furniture and make sure it fits through the stairs, elevators, hallways and doorways of all locations (usually for oversized items). Or they are just too large for that wall at your new home.
• You need to inform us and send pictures of any items that will not fit, because it might require special handyman services and an additional charge.
• Buy good quality moving boxes (look for double-wall boxes), moving packing paper or bubble wrap and tape. Moving boxes are specifically designed for moving and storing fragile items. Old, used, and single wall boxes are prone to collapsing and are not designed for the stress of moving.
• If you need good quality materials, we also offer packing materials and boxes. Please call or email us to find out. Packing services are offered as well, which is what we recommend doing, after all we are professionals.

Belongings that should be packed and moved by you.

• Pack important personal documents (e.g. passport, social security cards) and any financial documents relating to your new home (think mortgage/loan agreement/lease). Also pack cash, expensive jewelry, laptops, firearms or ammunition. These belongings should be taken by you to the new place.
• Pack essentials box or two. This box should be the first box you open at the new place, since unpacking will most likely take place the day after the move. This box should contain : keys, wallet, identification, important paperwork, electronics, chargers, medications, pajamas, change of clothes, basic toiletries, pets essentials, kids food and toys.
• You need to pack and move refrigerated and frozen food, since our trucks are not climate controlled. Even better, you can drink it & eat it before the moving day and you will have less to move.
• Dispose of all hazardous household items like old paint and unused cleaning products. We do not move flammable or hazardous household items.
• Please consider movers when packing. No box should be more than 20lbs.
• Books and heavy items should be packed in smaller boxes only. Medium boxes should be used for clothing and linen. Large boxes should be used for the kitchen and china. Avoid using extra large boxes except for pillows and blankets.
• You must avoid using plastic or garbage bags, they are not for moving, they will easily get damaged together with your belongings inside.
• China and plates should be packed vertically not horizontally, use packing paper as a cushion before starting a new layer. And use the packing paper as cushion for the bottom and for the top of the box.
• Label your boxes with markers or stickers. Labels should read the box contents for easier unpacking and room where the box should go at the new place for easier and quick delivery. That will avoid unnecessary questions by our team and will give you more time to organize a new home.
• TVs, lamps, mirrors, pictures and furniture will be wrapped and packed by our crew, so there is no need to spend time on these. You just need to make sure they are taken down from the wall and placed on the floor leaning against the wall.
• All furniture must be empty prior to the movers arrival. Please empty all the furniture (contents of the drawers & cabinets). We will not move furniture that is full, it will damage the furniture and can hurt our movers as well.
• Unplug all appliances & electronics (lamps, tvs, small kitchen appliances...) and pack cables and cords as well.
• Once all these steps are done. Bring boxes closer to the doors or to the center of the room, movers usually load them first, because they need space to wrap and protect the furniture. Helpful tip, create a full list of the number of boxes and furniture, this list will help count the items and boxes at the new place to confirm that no item or box is left behind or missing.
• Sleep well and rest and you will be full of energy for your moving day. Don't forget that planning and preparation are keys to a successful move
• If weather conditions are extreme please prepare water and snacks for our team.

3. Moving Day

Pick Up

• Wake up early. Make sure your phone is fully charged, you might need it to keep in touch with us and use it to get the new home.
• Prepare water and snacks for your movers, after all this is hard labor job and it requires a lot of fluid
• Have your apartment windows open with enough fresh air circulating throughout the rooms.
• We kindly ask you to remove bedding and sheets from the bed and clear tops of the furniture of smaller items (table tops, desks, ...)
• All furniture MUST be empty prior to movers arrival (except when our crew) is doing the packing
• Once your movers arrive, they will check the list of items and boxes on the contract. Walk the foreman (main mover) through your home and show him what items should be taken and what items should be left behind if any. This is also the perfect time to inform us of any special requests or your most important valuables and we will take special care with them.
• Sign the contract, the foreman (main mover) will have an electronic or paper form.
• Move can be loud, noise of the blankets, plastic seran wrap and tape can be uncomfortable. Especially for pets and small kids, plan to have pets constrained to a certain area or have them with your friend or family. It is dangerous to have small kids and babies next to the movers while furniture is being moved, please avoid this at all times.
• You can use headphones and enjoy your favorite music but still be present during the move, movers might have questions or need you.
• Once the pick up is done, do the final check with the foreman (main mover) to make sure no items are left behind. Also, inform them what time to expect you at the new place and give them instructions on how to enter or park if any at the new location.
• Going to the new place is a great time to get lunch or a food break, just inform your crew and they will do the same.
• Movers always take more time to get to the new place. The reason being is they are driving a truck and it's slower due to road restrictions (parkways, height clearance ...)

Delivery

• Ideally, you should beat our team to the new place . Turn on lights in all rooms, have your doors open and wait for your belongings.
• Once movers arrive, please show them which hallways to use or enterance to your new home. Inform them which room you want specific items to go (furniture, labeled boxes).
• Our movers will deliver items to your room of choice at the wall of choice, feel free to let us know how you want your items set up.
• Once your final belongings are at your new home, make sure to check that list you made before the move and confirm that all your items are there.
• Once the final check is done, you can sign the contract confirming that the move is done.
• Be generous with the tip if you love our service. Recommended gratuity for good service is 20%.

4. Our price details and potential charges

• All taxes are included
• Fuel, millage, zone charges are included as well based on locations provided
• Price includes moving blankets, tape and protection. Free dollies are included as well.
• COI (certificate of insurance) is included free of charge
• Full payment is due 1 business day before the move.
• Muni-Meter Payments are customer's responsibility
• Parking tickets are responsibility of E Square Moving & Storage
• At the destinations which requires parking permits such as Hoboken NJ and private parking spaces, the customer is responsible for arranging the one with city authorities or their building managements
• If you wish to add any service (additional items or furniture dis/assembly, special handling) that is not included in the original contract please inform our crew. They will inform our office team and you will get an email with an additional charge and you can decide if you want to proceed or not
• We reserve our right not to move any items not listed and not paid for on the original contract.
• Please inform your sales representative if there are any stairs at any of the locations (including stairs at the service entrance of your building)
• Long carry or long push fee is applicable when there is no parking within 150FT of the location entrance. Please understand that this is causing delays in our schedule and requires additional effort by our crews.
• Waiting time fee will be added after 30 minutes of waiting time. It's applicable if our crew needs to wait for the customer and delays caused by other factors such as building management.
• Customer must be present during the move (if not able to, power of attorney form must be signed 1 day before the move for authorized representative)
• Our representative will follow up with you 1 day before the move to check if there are any changes with the list and we will ask you to send us pictures or video if you have not done it yet
• All items that contain water inside them are supposed to be emptied out, such as the aquarium, large water barrels, etc.
• Basic Furniture Dis/Assembly is included (unless otherwise noted in the quote)
• Items that require special handling and additional charge: storage bed frames, glass furniture, china cabinets, pianos, large pieces of artwork, marble furniture, pool tables, oversized couches/sofas, and items that require more than 10 screws to dis/assemble
• Please report any items that you think will require special handling (picture required as well)
• It is up to E Square Moving & Storage to decide whether to apply additional charge or not (we keep our right to refuse special handling items if necessary)
• Moving Blankets, wardrobe boxes, picture boxes and tv boxes are rental during the move only, and they will be taken back with our crew
• Any purchased boxes or materials will be left at the delivery location and are responsibility of the customer to dispose of
• If packing/unpacking service is purchased ( price can change depending on the amount of boxes packed). If less boxes price will go down, if more boxes need to be packed we will inform you ahead of time and the price will go up
• If packing supplies are purchased, they can be delivered at least 2 weeks before the moving date
• E Square Moving is not responsible due to delays in traffic and road conditions
• If moving to customer's temporary or permanent storage rental materials like moving blankets, wardrobe boxes, tv boxes and picture boxes can also be purchased for an additional charge (see below)
• We have a right to inspect the contents of a package, if we suspect that it contains items that can cause harm or damage to other items, our equipment or property
• We have a right to refuse to move items that will cause damage to our equipment, other items or property
• The following property will not be accepted for shipment unless confirmed with our sales representative: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, revenue stamps, precious stones or perishable items. Should such articles come into our possession without our knowledge, responsibility for safe delivery will not be assumed.
• Flammable or hazardous property or items CAN'T be moved by E Square Moving such as paints, propane tanks, oil and gas containers.
• Refrigerated food or drinks CAN'T be moved as well
• If your boxes are not properly packed, crated or boxes and items are susceptible to damage, we can request to have such items properly packed by you or by our crew ( if by our crew it will require additional charge)
• Particle Board (usually called Ikea furniture) made from a press board is designed to be shipped unassembled in a factory box. Chips and dents are not usually repairable. They are not built to withstand normal stresses of the move as an assembled unit. You must understand that E Square Moving & Storage is not taking any responsibility for claims or damages to these items, due to inherent vice, based upon the fact that fully assembled press board furniture is inherently susceptible to damage.

5. Packing Supplies and Packing Price (must be purchased at least 24 hours before the move)

6. Insurance for the items, COI & Claims

• Your belongings will be covered with basic insurance 0.60 cents per pound per article which is included in all the prices and required by the Department of transportation
• Additional Insurance can be purchased thru 3rd party. Please check bakerintl.com or movinginsurance.com for more information.
• COi ( Certificate of insurance ) for the building can be provided upon request. There is no additional charge for providing the COi, please ask your sales representative for the procedure of getting one
• COi ( Certificate of insurance ) covers building property, not your personal belongings
• We will do our best to protect your property and items however damages can happen and please reach out to us if this is the case
• All the claims are done by email and the customer has up to 30 days after the move is completed to file a claim report
• We will answer all claims sent by email within 15 days of confirmation or receivement
• Items that are packed by the owner, including boxes and furniture pieces are not covered by the basic insurance in case of damage. Insurance applies only if items packed by the owner are missing.

7. Storage terms

• Storage monthly fee is determined based on the size of the move (total cubic feet of all items)
• Storage monthly fee is subject to change if the customer has more/fewer items on the pickup date
• We only accept debit/credit for storage monthly fee payments and the billing date will be the pick up or moving date.
• Storage is climate control and items will stay wrapped and protected in the unit
• We will not store any food, perishable items, and plants
• Storage term is flexible and can be updated, please provide us with at least 2 weeks notice before scheduling the move out of storage ( to make sure we have availability)
• Customer needs to contact the sales representative in order to schedule move-out
• Storage visit appointment is required and storage visit fee is $90 plus tax.
• Self-move outs or 3rd party companies are allowed (the charge equals 1 monthly fee). In this case all our materials will be taken off prior to customer's arrival. Keep in mind that E Square Moving & Storage is not responsible for damages or liability in this case
• All the items are labeled with specific numbers and the customer may request a partial move out for only specific items